Politique de remboursement

At FEINT ARCHIVE, all products are made to order. All sales are final. We do not accept returns or exchanges for reasons including choosing the wrong size or colour, changing your mind, or no longer wanting the item.

Please review the size guide, colour selection, product details, and shipping information carefully before placing your order.

Damaged or Defective Items

If your order arrives damaged, defective, or has a printing or manufacturing issue, contact us within 30 days of delivery.

Please provide your order number, clear photos showing the issue, and a brief description of the problem.

If the issue is confirmed, we may provide a replacement at no additional cost or issue a full or partial refund, depending on the circumstances. A return of the item is generally not required unless we specifically request one.

Incorrect Items

If you receive an item that is different from what you ordered due to a fulfillment error, contact us within 30 days of delivery.

Please provide your order number and clear photos of the item received.

If the issue is confirmed, we may provide a replacement at no additional cost or issue a refund. Incorrect items are handled as fulfillment issues and are not considered standard returns.

Incorrect Shipping Address

You are responsible for providing an accurate and complete shipping address when placing your order.

If an order cannot be delivered or is returned because of an incorrect or incomplete address provided by the customer, a refund or replacement is not guaranteed. Each situation will be reviewed individually.

Please contact us as soon as possible if you notice an error in your shipping information. Once an order has entered production or shipment, we may not be able to make changes.

Lost Packages

If tracking shows that your package was delivered but you cannot locate it, please first check with members of your household, neighbours, the delivery carrier, and any safe delivery locations around your property.

If your package appears to be lost in transit, contact us with your order number and tracking information. We will investigate the issue with the carrier and fulfillment provider.

Any replacement or refund will depend on the outcome of the investigation.

Order Cancellations

Cancellation requests must be made within 1 hour of placing your order.

After the 1 hour cancellation period, your order may be prepared for production and cancellation is not guaranteed, even if production has not yet begun.

If you would like to cancel an order, contact us as soon as possible at contact@feintarchive.com with your order number.

Refunds

We do not provide refunds for change of mind, incorrect size or colour selection, or other customer preference reasons.

Refunds may be issued for qualifying issues such as confirmed damaged, defective, incorrect, or lost orders.

Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Contact

For questions regarding an order, cancellation, damaged item, incorrect item, lost package, or refund, contact us at contact@feintarchive.com and include your order number and any relevant photos or tracking information.